Oneserve unites your mobile workforce with their office-based colleagues, improving collaboration and productivity.
Your entire service delivery process; whether quoting for work, generating a job, scheduling work, monitoring performance, managing assets and stock, invoicing or generating reports; is managed from one highly intuitive platform. This gives you the agility and control necessary to deliver service excellence.
Increase employee productivity
Your engineers access and record job data on their mobile phone and your office team has visibility of the entire job lifecycle on their desktop. Paperwork is no longer needed and processes are optimised to maximise productivity.
Improve customer service
Oneserve enables you to deliver a more accurate service: one in which you can resolve jobs quickly and respond to customer queries with confidence. This is achieved because everyone has access to the information they need - from details of past jobs, to first-time fix rates, to job costings.
Reduce the cost of service delivery
Customisable workflows enable you to set a process that your entire team follow. As you identify inefficiencies you can hone and tweak these workflows. When combined with Oneserve’s other efficient working practices, such as mobile working, parts management and performance monitoring, your costs will be minimised.
Increase collaboration
As well as uniting your office and remote staff, Oneserve can also connect you with your customers and contractors. Portal access gives your customer and contractors direct access to the data you want them to see and enable you to directly allocate work to contractors.
Gain greater visibility and control
Oneserve collates and stores information from your entire service delivery process. Our analytics function enables you to draw out valuable insight from this data through intuitive dashboards and reports.
NB: The Oneserve mobile app will only work once combined with our desktop interface. Together they provide a dynamic Service Management Software solution that delivers a smarter future.